Do you sell directly to the public?
No – we sell only to the Trade. To find where you can purchase our wines, please contact us by phone (0161 908 1300) or drop us a note via our Contact Us form.
As a new Trade customer, who should I contact to open an account?
To request an account application form either call our Boutinot general enquiry number (0161 908 1300) or complete the Contact Us form. Your request will then be passed on to the appropriate member of our sales team who will call to find out your exact requirements and forward price lists.
Who do you supply?
We sell to a broad range of customers from Independent specialist, through to major multiples, as well as the Restaurant trade. In most instances we have wines which we offer exclusively to major multiples, so as not to undermine the credibility of Independent specialists.
What is your minimum order quantity?
The minimum order quantity for Independent merchant trade customers is 50 cases (6 packs or equivalent), which may be made up of any products across our entire portfolio. For Restaurant customers our minimum order value is £250 +VAT.
Delivery times vary according to your location and the nature of the order. In general delivery takes 48 hours from placing your order (if received by 11am) for Independent trade customers. For our on-trade customers in London we offer a next day delivery, if your order is received by 2pm whilst for those in the North West we can specify a delivery day. Lead times on ex-cellar orders can be confirmed by your Account Manager.
We go to great lengths to ensure deliveries reach you intact and on the day specified. Our network of dedicated couriers, have been appointed to provide the best possible service throughout the UK. Unfortunately we cannot specify a delivery time slot.
Do you supply wine on a "sale or return" basis?
We do not supply on a "sale or return" basis.
What are your payment terms?
Unless stated otherwise, goods must be paid for within 30 days of the date on which we invoice them.
Which wines do you stock?
We supply a wide range of wines from across the world at all price points. Wines are sourced from exclusive agencies, ranging from boutique wineries through to some of the world most renowned larger scale producers. As a producer, we also source wines from some classic regions and bottle wines under our own brands. For further information see Our Wine Portfolio.
How often are price lists issued?
Main price lists are issued once a year, with updates issued in late Autumn. However, if there are any significant Tax duty changes or exchange rate movements, interim price lists may be issued. We are constantly looking for new and exciting additions to our portfolio which will be included in our price lists at the time of update.
Who do I contact if I am interested in joining Boutinot?
Either call us on our general enquiry number +44 (0)161 908 1300, fax us on +44 (0)161 908 1315 or complete the Contact Us form.
How soon after placing an order are you able to deliver in the UK?
Delivery times vary according to your location and the nature of the order. In general delivery takes 48 hours from placing your order (if received by 11am) for Independent trade customers. For our Restaurant customers in London we offer a next day delivery, if received by 2pm whilst for those in the North West we can specify a delivery day. Lead times on ex-cellar orders can be confirmed by your Account Manager.
We go to great lengths to ensure deliveries reach you intact and on the day specified. Our network of dedicated couriers, have been appointed to provide the best possible service throughout the UK. Unfortunately we cannot specify a delivery time slot.
Can I order on-line?
Yes, of course you can but first you'll need to be issued with a unique Username and Password - this is a quick and painless process so ... what are you waiting for?!
How do I get a Web Username and Password?
It's easy. If you already have an account with us, simply contact our Customer Services team or your Account Manager and request a Username and Password - you'll then be issued with these within 24 hours. If you don't currently hold an account with us, then please contact our Customer Services team to discuss applying for an application.
What else does your website offer and what benefit is there to me by logging on?
The website offers a smörgåsbord of mouth-watering 'byte' size features to whet your appetite, including layers of tasty extras to make your life just that little bit easier. This includes:
• Access to advanced search facilities
• Get a taste of our blog site 'Boutinosity'
• Up to date product and producer information
• Prices and stock status at your fingertips
• Order from and manage your own Wine Cellar 24/7
• Personalise your homepage
• Access to various toolkits containing print-friendly tasting notes, bottle shots, photos...
• Control your order - view, change, save and submit when you want
• Download and/or print invoices ... and so much more!
What happens if a wine is out of stock?
Whilst we strive to maintain adequate stock levels, out of stock situations do sometimes occur. If this does occur we will contact you and suggest an alternative or provide a longer-term solution.
As a customer, you can access your own 'Vintage Update' report by logging onto our website - here you'll find a 'widget' with vintage information specific to your buying history that helps predict when a vintage is due to change (based on current sales).
Will Boutinot help with staff training / customer tastings?
Boutinot have a dedicated, knowledgeable and enthusiastic team who are more than happy to pass on their knowledge to your staff and customers. We have a resident MW’s, and a raft of staff with WSET Diploma and Certificate qualifications as well as Oenology / wine making qualifications.
Do you design wine lists for on-trade customers?
With a dedicated team looking after the needs of the on-trade, Boutinot are able to produce wine lists for customers who purchase at least 50% of their wine from us. The service is offered free of charge and can be tailored to your specific needs. For more information contact your Account Manager.
How do you define Vegetarian and Vegan wine?
Of course wine is made from grapes, but part of the production process includes improving the clarity of the wine (clarifying) through fining.
Clarifying involves the addition of fining agents to bond with suspended particles, including soluble substances, in the wine and cause them to precipitate out – removing unwanted elements that may cause a wine to appear hazy or discoloured, or taint the wine in any way.
There are 3 main types of fining agent:
• animal-derived products
• animal by-products
• mineral/clay products.
Animal-derived products include Gelatine, Chitosan & Isinglass. These are considered ‘not suitable for Vegetarians or Vegans’.
Animal by-products include Casein (from milk), Egg Albumen which are considered ‘acceptable for Vegetarians’.
The last category includes substances such as Bentonite clay and activated carbon. These are classed ‘suitable for both Vegetarians and Vegans’.
Based on information concerning all stages of the wine’s production, these definitions have been used as a guide to classify our wines as ‘Vegetarian’ and/or ‘Vegan’.
